FREQUENTLY ASKED QUESTIONS
All prices are in GBP.
Your mystery football shirt from The Kit Collective is dispatched within 5 days. From that point, all orders arrive within 3-5 days for UK customers, and a fully tracked service European & International customers. All orders are shipped with a tracking number, so you can track it every step of the way! Packages may be delayed beyond our control due to Brexit and Coronavirus.
We DO NOT accept returns on any shirts dispatched through our service.The Kit Collective gives you a mystery football shirt from 35 leagues around the world from a host of leading kit manufacturers, and you are able to specify your preferences at checkout to ensure you do not receive shirts from rival clubs or nations. Team preferences are considered upon dispatch but these cannot always be accommodated and are dependent on size & team availability in your size at the time of dispatch.We only accept exchanges if the sizing of your shirt is incorrect or your shirt has arrived damaged and you can provide photographic evidence of this we will replace your shirt. Any shirts returned to us for size exchange will need to be undamaged and unworn with the original tags still attached within 14 days from the date of delivery to you. To make an exchange, please get in touch with us via firstname.lastname@example.org or via the returns link on your tracking or dispatch email where you can complete a returns form for your order. Please note we cannot be responsible for any item(s) which are lost in transit.
If you have misspelled or auto filled in an incorrect address, e-mail email@example.com with your order number and the correct address before 1pm on the day you purchase. We will then change the address to the correct address. No refund or change of address can be actioned by FootyCrate after 1pm on the day you purchase.