Refund Policy

We DO NOT accept returns on any shirts dispatched through our service.

The Kit Collective gives you a mystery football shirt from 35 leagues around the world from a host of leading kit manufacturers, and you are able to specify your preferences at checkout to ensure you do not receive shirts from rival clubs or nations. Team preferences are considered upon dispatch but these cannot always be accommodated and are dependent on size & team availability in your size at the time of dispatch.

We only accept exchanges if the sizing of your shirt is incorrect or your shirt has arrived damaged and you can provide photographic evidence of this we will replace your shirt. Any shirts returned to us for size exchange will need to be undamaged and unworn with the original tags still attached within 14 days from the date of delivery to you. 

To make an exchange, please get in touch with us via hello@footycrate.com or via the returns link on your tracking or dispatch email where you can complete a returns form for your order. 

Please note we cannot be responsible for any item(s) which are lost in transit.