FootyCrate

All prices are in GBP.

Your mystery football shirt from The Kit Collective is dispatched within 5 days. From that point, all orders arrive within 3-5 days for UK customers, and a fully tracked service European & International customers. All orders are shipped with a tracking number, so you can track it every step of the way! Packages may be delayed beyond our control due to Brexit and Coronavirus.

For all recurring subscribers, monies will be taken on the same day you set up your subscription, and your order will be dispatched within 5 days of your charge date.  All orders are shipped with a tracking number, so you can track it every step of the way! Packages may be delayed beyond our control due to Brexit and Coronavirus.

Please note that we only accept refunds for undamaged and unopened subscription boxes. If the box is damaged or the items are opened / worn, we can not accept a refund. Subject to your right to cancel, your shop item(s) or unopened subscription may be returned to us within the period of 14 days from the date of delivery to you.

We are happy to replace any damaged items after photographic evidence has been provided, should we have stock of that item. If we no longer have the product in stock you wish to replace, we will credit you with the cost of the item, to be discounted from subsequent crates, or to put towards another up-front subscription.

To make a return, please get in touch with us via hello@footycrate.com where we will provide you with a return address and returns form. The item(s) should be returned to us at the address given. We strongly recommend that you send the item(s) by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of postage and insurance for the item(s). We cannot be responsible for any item(s) which are lost in transit. Refunds will only be made to the card used to purchase the item(s). FootyCrate will refund the price of the products in full excluding the cost of delivery.

Subscriptions are renewed automatically, unless you cancel them. Monies for your first month are taken on the day you subscribe, and for all subsequent months, monies are taken on the 18th of the month. As long as you cancel on the 17th of the month or earlier, you will cancel before monies are taken for your next crate. Cancellations made after the 18th of the month will only apply the following month, but you are able to follow our refund policy in order to receive a full refund.

If you have misspelled or auto filled in an incorrect address, e-mail hello@footycrate.com with your order number and the correct address before 1pm on the day you subscribe. We will then change the address to the correct address. No refund or change of address can be actioned by FootyCrate after 1pm on the day you subscribe.